Full name of legal entity: | World Travellers UK Limited |
Name or title of data privacy supervisor: | Anna Gilmour |
Email address: | privacy@magicbreaks.co.uk |
Postal address: | The Spice Building, 8 Devonshire Square, London EC2N 4PN |
Telephone number: | +44 (0) 330 880 5006 |
(A) | Identity Data |
This includes data relating specifically to your identity, such as your first name, maiden
name, last name, username or similar identifier, marital status, title, date of birth and
gender.
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(B) | Contact Data |
This includes data relating to how you may be contacted, such as your billing address,
delivery address, email address and telephone numbers.
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(C) | Financial Data |
This include data relating to your means and methods of payment, such as your bank
account and payment card details.
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(D) | Transaction Data |
This includes data relating to the transactions you have carried out with us, such as
details about payments to and from you and other details of products and services you
have purchased from us.
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(E) | Technical Data |
This includes more technical data that we may obtain when you make use of our
website, such as your internet protocol (IP) address, your login data, browser type and
version, time zone setting and location, browser plug-in types and versions, operating
system and platform and other technology on the devices you use to access this
website.
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(F) | Profile Data |
This includes the data that we receive when you create a profile on our website and
make use of that policy, purchases or orders made by you, your interests, preferences,
feedback and survey responses.
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(G) | Usage Data |
This includes information about how you use our website, products and services.
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(H) | Marketing and Communications Data |
This includes your preferences in relation to whether or not you want to receive
marketing from us and our third parties and also your communication preferences.
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- dietary requirements which may disclose your religious or philosophical beliefs;
- health.
(A) | Direct interactions |
You may give us your Identity, Contact and Financial Data by filling in forms or by
corresponding with us by post, phone, email or otherwise. This includes personal data
you provide when you:
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(B) | Automated technologies or interactions |
As you interact with our website, we may automatically collect Technical Data about
your equipment, browsing actions and patterns.
We collect this personal data by using cookies, server logs and other similar
technologies. We may also receive Technical Data about you if you visit other websites
employing our cookies. Please see our COOKIE POLICY for further details].
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(C) | Third parties |
We may receive personal data about you from various third parties as set out below:
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(D) | Transaction Data |
This includes data relating to the transactions you have carried out with us, such as
details about payments to and from you and other details of products and services you
have purchased from us.
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(E) | Technical Data |
This includes more technical data that we may obtain when you make use of our
website, such as your internet protocol (IP) address, your login data, browser type and
version, time zone setting and location, browser plug-in types and versions, operating
system and platform and other technology on the devices you use to access this
website.
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(F) | Profile Data |
This includes the data that we receive when you create a profile on our website and
make use of that policy, purchases or orders made by you, your interests, preferences,
feedback and survey responses.
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(G) | Usage Data |
This includes information about how you use our website, products and services.
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(H) | Marketing and Communications Data |
This includes your preferences in relation to whether or not you want to receive
marketing from us and our third parties and also your communication preferences.
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- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To register you as a new customer. | (a) Identity; (b) Contact. |
Performance of a contract with you. |
To process and deliver your booking including: (a) Manage payments, fees and charges; (b) Collect and recover money owed to us. |
(a) Identity; (b) Contact; (c) Financial; (d) Transaction; (e) Marketing and Communications. |
(a) Performance of a contract with you; (b) Necessary for our legitimate interests (to recover debts due to us). |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy; (b) Asking you to leave a review or take a survey. |
(a) Identity; (b) Contact; (c) Profile; (d) Marketing and Communications. |
(a) Performance of a contract with you; (b) Necessary to comply with a legal obligation; (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services). |
To enable you to partake in aprize draw, or competition | (a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications. |
(a) Performance of a contract with you; (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
To administer and protect our business and our website (including troubleshooting, data ,analysis, testing, system maintenance, support, reporting and hosting of data). | (a) Identity; (b) Contact; (c) Technical. |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise); (b) Necessary to comply with a legal obligation. |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about travel services , products or offers that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
(A) | External Third Parties as set out in the Glossary. |
(B) | Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. |
- Fulfil the contract we have with you; or
- Where we act as agent, to place you into a contract with the supplier and so that the supplier can fulfil the contract they have with you.
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries .
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see
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Legitimate Interest
means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us -
Performance of Contract
means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. -
Comply with a legal or regulatory obligation
means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
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External Third Parties
- Suppliers of travel services acting as processors or joint controllers based in Europe, North America, Antigua and other countries who provide the travel services that comprise any booking of travel services that you make with us.
- Service providers acting as processors based in the United Kingdom, Romania, North America and India who provide IT and system administration services.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based the United Kingdom and Spain who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
- Other third parties, such as Feefo, Front Page and Constant Contact based in the United Kingdom and Canada and who provide market research, review and digital marketing services
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Request access
to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. -
Request correction
of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. -
Request erasure
of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. -
Object to processing
of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. -
Request restriction of processing
of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:- if you want us to establish the data's accuracy;
- where our use of the data is unlawful but you do not want us to erase it;
- where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
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Request the transfer
of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machinereadable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. -
Withdraw consent at any time
where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.